LOMA 335 Operational Excellence in Financial Services Course

LOMA 335 presents nancial services from the perspective of a company’s operations management. This course focuses on practical techniques to accomplish the everyday tasks of providing nancial services as eciency as possible.

Upon completion of the course, trainees will be expected to:
• Understand the Introduction to Operations Management, Leadership, and Motivation
• Understand the Process of Decision Making and Analysis for Operations
• Understand the Quality management for Operations
• Understand the External Requirements and Project Management

• Introduction to Operational Excellence for Insurance Companies
• Aligning Performance with Corporate Initiatives
• Leadership for Performance Excellence
• Motivation and Teamwork for Organizational Success
• Decisions and Approaches to Decision Making
• Business Research in Financial Services
• Decision Models and Payo_ Tables
• Quantitative Modeling for Financial Services
• Descriptive and Inferential Statistics for Operations
• Quality and Quality Management

The course is assessed via an online examination after course completion where trainees need to complete a set of questions. Trainees who score higher than 70 and above out of 100 will be awarded a certicate of completion from LOMA.

All employees who are working in the Insurance, Banking & other Financial Services.

30 Training Hours

Trainees should have:
• Basic understanding of Insurance Financial Services.
• Good command of the English language.