Associate in Claims Management M- Track Course


The course provides the understanding about reducing time and costs, improve customer satisfaction and retention, and avoid costly lawsuits with the Associate in Claims program.


Upon completion of the course, trainees will be expected to:
• Know the Claim Function and Professional Ethics
• Know Claim Handling Process
• Know Negotiating Claims
• Understand the knowledge on Property Insurance Basics
• Understand Property Insurance: Valuation, Limits and Conditions
• Understand the knowledge of the learner about the Fundamentals of Residential Construction
• Understand the knowledge about Liability Claims
• Understand the Knowledge on Legal Principles for Determining Liability, Part 1 & 2
• Know about the awareness in Determining Liability in Premises Liability Claims
• Know about the awareness in Determining Liability in Products Liability Claims
• Understand Auto Claim Practices
• Understand about Auto Claim Investigation
• Understand about Vehicle Damage Claims
• Know Personal Auto Policy: Liability and Medical Payments
• Know Personal Auto Policy: Duties, General Provisions, Endorsements, and Coverage Case
• Know the awareness about Property Loss Exposures and Homeowners Coverage
• Understand the knowledge about Commercial Property Insurance, Part 1 & 2
• Understand the knowledge on Inland and Ocean Marine Insurance
• Understand in-depth knowledge and comprehension about Commercial General Liability, Part I
• Understand the knowhow about the Notice of Injury and Coverage Analysis
• Understand about Investigating Medical Issues
• Understand the knowledge on The Aligned Organization
• Understand in-depth understanding and knowledge about Cultivating Organizational Alignment
• Understand in-depth knowledge on Business Continuity Planning


• AIC 30 claim handling principles and practices
• AINS 21 Property and Liability Insurance Principles
• AIC 47 Claims leadership and organizational alignment
• Ethics 311 ethical guidelines for insurance professionals


The Institutes offers exams in different formats to accommodate dierent needs.
50-90 Multiple Choice Question Exams: 2 Hours
• AIC 30, AINS 21, Ethics 311
40-65 Multiple Choice Question Exams: 1.5 Hours
• AIC 47
For most exams, grades are reported as “P” (Passing) or “N” (Nonpassing). For others, grades are reported as “P” (Passing), “G” (Good), “E” (Excellent), or “N” (Nonpassing). Grades are final and are not subject to appeal. Numerical scores are not released.
Upon completion, trainees will receive a Certificate of Completion from The Institutes.


This course is relevant agents, brokers, insurers, independent adjusters and third party administrators.


50 Training Hours


Trainees should have:
• Good command of the English language.
• Holds a Minimum of bachelor’s degree

Additional information

Types of certificaitons

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Training Style