Description

Customer Service Course

SUMMARY

Customer Service course helps you to go beyond simply delivering your product and develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and expectations.

LEARNING OUTCOMES

Upon completion of the course, trainees will be expected to:
• Explain what customer service means in relation to internal & external customers.
• Recognize how one’s attitude aects service standards.
• Master ways to develop & maintain a positive, customer focused, attitude.
• Develop needs analysis techniques to better address customer needs.
• Apply outstanding customer service techniques to generate return business.
• Practice techniques for developing good will through in-person customer service.
• Formulate take away techniques for service excellence over the phone.
• Gain insight to connecting with customers online.
• Master techniques for dealing with dicult customers.
• Acquire tools for recovering dicult customers.
Il-Understand when to escalate

TOPICS COVERED

Course entails the following sub-topics:
• Who we are and What we do
• Establishing your Attitude
• identifying and Addressing their Needs
• Generating Return Business
• 1n-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Dicult Customers

ASSESSMENT AND CERTIFICATION

Upon completion, trainees will receive a certificate of participation from Recourse Training Center.

TARGET AUDIENCE

The course is relevant for professionals who want to make a significant contribution to their company’s image by providing exceptional and unique customer service.

DURATION

15 Training Hours

PREREQUISITES

Trainees should preferably have:
• Good command of the English language.

Additional information

Types of certificaitons

Course Level

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Specialization

Training Style

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