Description

Communication Skills Course

SUMMARY

Communication Skills course is about communicating with others in different methods and techniques. It is the process by which information is exchanged between people.

LEARNING OUTCOMES

Upon completion of the course, trainees will be expected to:
• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and eectively
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “l” messages

TOPICS COVERED

• Getting Started
• The Big Picture
• Understanding Communication Barriers
• Non-Verbal Communication
• Speaking Like a STAR
• Listening Skills
• Asking Good Questions
• Appreciative Inquiry
• Mastering the Art of Conversation
• Advanced Communication Skills Wrapping Up

ASSESSMENT AND CERTIFICATION

Upon completion, trainees will receive a certicate of participation from Recourse Training Center.

TARGET AUDIENCE

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs and create positive working relationships.

DURATION

16 Training Hours

PREREQUISITES

Trainees should have:
• Good command of the English language.

Additional information

Types of certificaitons

Course Level

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Specialization

Training Style

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