Call Center Course

Call Center course will ensure that trainees will improve their skills productivity and performance. This course will produce a positive environment throughout the company and help inuence the organization. Phone skills are highly valuable tool to have in an employee’s skill-set, additionally will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clients.

Upon completion of the course, trainees will be expected to:
• Understand call center strategies.
• Understand the dierent types of buying motivations.
• Be able to create SMART Goals.
• Understand strategies that sharpen eective communication.
• Understand how to use proper phone in an etiquette way.
• Understand how to set benchmarks

• Getting Started
• The Basics
• Phone Etiquette
• Tools
• Speaking Like a Star
• Types of Questions
• Benchmarking
• Goal Setting
• Key Steps
• Closing
• Wrapping Up

Upon completion, trainees will receive a certificate of participation from Recourse Training Center

All employees who works in call center / customer services employees.

15 Training Hours

Trainees should preferably have:
Good command of English language.

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