Call Center Course

Call Center course will ensure that trainees will improve their skills productivity and performance. This course will produce a positive environment throughout the company and help inuence the organization. Phone skills are highly valuable tool to have in an employee’s skill-set, additionally will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clients.

393.75.د.ب


Description

Call Center Course

SUMMARY

Call Center course will ensure that trainees will improve their skills productivity and performance. This course will produce a positive environment throughout the company and help inuence the organization. Phone skills are highly valuable tool to have in an employee’s skill-set, additionally will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clients.

LEARNING OUTCOMES

Upon completion of the course, trainees will be expected to:
• Understand call center strategies.
• Understand the dierent types of buying motivations.
• Be able to create SMART Goals.
• Understand strategies that sharpen eective communication.
• Understand how to use proper phone in an etiquette way.
• Understand how to set benchmarks

TOPICS COVERED

• Getting Started
• The Basics
• Phone Etiquette
• Tools
• Speaking Like a Star
• Types of Questions
• Benchmarking
• Goal Setting
• Key Steps
• Closing
• Wrapping Up

ASSESSMENT AND CERTIFICATION

Upon completion, trainees will receive a certificate of participation from Recourse Training Center

TARGET AUDIENCE

All employees who works in call center / customer services employees.

DURATION

15 Training Hours

PREREQUISITES

Trainees should preferably have:
Good command of English language.

SUGGESTED PROGRESSION

The Art of Delegating Effectively Course

Additional information

Types of certificaitons

Course Level

, ,

Specialization

Training Style

,

WhatsApp chat