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Exceeding Customer Expectations: Customer Service Course Collection

Designed for those who want a solid introduction to customer service, this series of four short courses covers areas such as how to provide exceptional customer service, personal planning, priority lists, and handling conflicts with customers.

  • Types of certificaitons Certificate
  • Course Level Maneger, Officer, Specialist, Supervisor
  • Specialization INSURANCE
  • Training Style Course
Reinsurance Course Collection

Designed for the Reinsurance Administration Professionals Association (RAPA) as a training program for new hires of direct insurers, reinsurers, and retrocessionaires who are responsible for reinsurance administration, this collection provides a solid introduction to the fundamentals of life insurance products and reinsurance.

  • Types of certificaitons Certificate
  • Course Level Maneger, Officer, Specialist, Supervisor
  • Specialization INSURANCE
  • Training Style Course
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