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Overview of strategic human resources management (SHRM) theory. The workshop focuses on the SHRM practices and their importance to business organizations. In specific, it discusses the conceptual definitions and their application to performance in business settings. Issues of manpower planning, recruitment and selection, training and development, performance management and appraisal, and compensation will be covered and investigated during the workshop.

Workshop Content

Strategic HRM (SHRM) definitions and Functions
Job analysis and Strategic HR planning
Strategic recruitment definition
Selection process, tests and assessment centers.
Strategic Training & Development (T & D).
T & D process
Career planning, career path & development methods.
Performance management
Compensation

The meeting management workshop is a communication event that aims at providing the meeting managers/ Coordinators with basic tools, techniques and skills of organizing and managing a successful meeting.

Workshop Content

Planning and Preparing
Identifying the Participants
How to choose the time and place
How to increase the agenda
How to set up the meeting space
How to incorpqworate your electronic options
Meeting roles and responsibilities
Use an agenda
Chairing a meeting
How to take minutes

Overview of strategic human resources management (SHRM) theory. The workshop focuses on the SHRM practices and their importance to business organizations. In specific, it discusses the conceptual definitions and their application to performance in business settings. Issues of manpower planning, recruitment and selection, training and development, performance management and appraisal, and compensation will be covered and investigated during the workshop.

Workshop Content

Strategic HRM (SHRM) definitions and Functions
Job analysis and Strategic HR planning
Strategic recruitment definition
Selection process, tests and assessment centers.
Strategic Training & Development (T & D).
T & D process
Career planning, career path & development methods.
Performance management
Compensation

Facilities management workshop covers several management functions related to supervising organizations facilities. Facilities Management is responsible for design, construction, renovation, maintenance, repair, and operation of facilities, grounds and untilities.

The workshop is designed to focus on knowledge and skill acquisition to ensure that facilities management becomes a coordinated, comprehensive, preventive maintenance and repair services for qualitative service for all departmental facilities within an organization.

Workshop Content

Day 1: Introduction to Facilities Management
What is facility management?
Duties for facilities manager.
Responsibilities of facilities departments.
Customer service management.
Quality of life.
Day 2: Facilities Management Functions and Total
Quality Management System
Facilities management organization.
Property maintenance.
Inventory and supplies.
Planning facility management operations.
Total quality management.
Quality in Facilities management system

The aim of the course is to achieve effective teamwork. During the session participants learn about the roles and interaction of team members. Through discussion and activities, individuals learn how they can best support their team as well as be supported themselves. The workshop is a perfect vehicle for encouraging teamwork, achieving excellent communications as well as enhancing motivation and positive behavior.

Workshop Content

Understanding Teamwork:
What makes great teamwork?
Defining teamwork
Review the benefits of effective teamwork.
Communication Skills
Using appropriate questioning styles
Active listening techniques
Understanding assertiveness

The concepts of the fundamental terminologies and methodologies of financial and managerial accounting, the approaches to evaluate financial performance, the methods required to perceive and analyze corporate financial statements and The evaluating of key business decisions, such as outsourcing.

Course Content

Day One: Analyzing Financial Performance
Day Two: Real Case Study: Implementation of
Financial Ratio Analysis on real company
Day Three: Budgeting & Business Strategy
Day Four: Assess capital expenditure proposals for
strategic decision making – practical analysis exercise
Day Five: Forecasting and fin

This Three (3) days course focuses on the operational and strategic management of inventories, the role of inventory management and the professionals behind this important organizational function as it directly relates to the improvement of the company’s competitiveness.

Course Content

Introduction
Objectives
Opposing Views of Inventory
Nature of Inventory
Factors Affecting Inventory
Costs in Inventory
Inventory Categories – Special Considerations
Department of Inventory Management
Functions of Inventory
Selective Inventory Control
Reorder Quantity Methods and EOQ
Reorder Time Methods
References

Sharing hopes and dreams, recognizing common interests and plans, and finding humorous suggestions for one another demonstrate and teach leadership skills to Advisors, which helps to promote the growth of Explorers; and these games, demonstrate a process of thinking about experiences that helps Explorers learn and become responsible citizens. This fast-paced activity helps teams learn to achieve measurably better results through improved planning, communication, delegation, and learning from their successes and failures.

Course Content

Team Leadership
Collaboration Team Spirit
Learning From Successes and Failures
Planning and Communication
Delegation and Knowledge Transfer

New employee orientation is usually performed by the Human Resources department or the department in which the employee will work. This course is helpful for them to achieve that easily. The orientation process teaches the employee how to navigate the company’s structure and learn how the company operates.

Course Content:

How orientation works
Building employee commitment
Perception counts
What world-class employers do
Getting commitment
Delivering new employees training
Creating employee manuals

Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image by consistently providing exceptional customer service. The course helps you to go beyond simply delivering your product, and develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and expectations.

Course Content:

Who we are and what we do
Establishing your Attitude
Identifying and Addressing their Needs
Generating Return Business
In-Person Customer Service
Giving Customer Service over the Phone
Providing Electronic Customer Service
Recovering Difficult Customers
Understanding when to Escalate

Sales fundamentals course teaches basic selling skills,introducing participants to tools and techniques for selling in a way that makes it easy for buyers to buy. It is designed to build confidence in making the initial contact with the potential client or customer.

Course Content:

The psychology and principles of selling
First impressions
Building trust and rapport
Questioning and listening to uncover customer needs
Features and benefits
Handling concerns and objections
Gaining commitment

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RESOURCES TRAINING CENTER
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