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The Institutes

With multiple specialty focuses to choose from, ARM is the premier designation for all risk management professionals.

ARM 54 Segment A Topics:

• Introduction to risk management

• Risk management standards and guidelines

• Hazard risk

•Operational, financial, and strategic risk

ARM 54 Segment B Topics:

• Risk management framework and process

• Risk identification

• Risk analysis

• Risk treatment

ARM 54 Segment C Topics:

• Financial statement risk analysis

• Capital investment and financial risk

• Monitoring and reporting on risk

ARM 55 Segment A Topics:

• Introduction to risk assessment and treatment

• Root cause analysis

• Business continuity management

• Physical property risk

ARM 55 Segment B Topics:

• Intellectual property and reputation risk

• Legal and regulatory risk

• Management liability

• Human resource risk

ARM 55 Segment C Topics:

• Environmental risk

• Crime and cyber risk

• Fleet risk

ARM 56 Segment A Topics:

• Introduction to risk financing

• Estimating hazard risk

• Transferring hazard risk through insurance

• Self-insurance plans

ARM 56 Segment B Topics:

• Retrospective rating plan

• Reinsurance • Captive insurance

• Contractual risk transfer

ARM 56 Segment C Topics:

• Transferring financial risk

• Transferring hazard risk to the capital markets

• Allocating costs of managing hazard risk

Enhance your professional confidence and build a strong foundation in underwriting principles with the Institutes’
Associate in Commercial Underwriting program. You’ll gain a broadened
understanding of advanced underwriting techniques and develop a disciplined
approach to underwriting commercial property and liability exposures.

• Fundamentals of underwriting

• Underwriting regulation

• Underwriting information

• Underwriting the commercial organization

• Understanding financial statements

• Analyzing financial statements

• Pricing the insurance product

• Communication and negotiation for underwriters

• Introduction to commercial property underwriting

• Evaluating construction

• Evaluating occupancy

• Evaluating protection and external exposures

• Underwriting fire

• Underwriting other direct causes of loss

• Underwriting business income

• Legal foundations of liability underwriting

• Underwriting general liability: premises and operations

• Underwriting general liability: products and completed operations

• Underwriting business auto

• Underwriting garage

• Underwriting worker’s compensation

• Underwriting professional liability

• Underwriting umbrella and excess liability

• Developing competitive underwriting strategies

• Managing underwriting profitability

• Underwriting large accounts

• Utilizing loss-sensitive plans for large accounts

• Using reinsurance in commercial underwriting

• Managing a book of business

• Re-underwriting a book of business

The program assists the leaner to explore and investigate the claim
subject from liability Trak perspective. By so doing, this program complement the other three subjects incorporated in Associate in claim certification.

AIC 30 Segment A Topics:

• The claim function and professional ethics

• The claim handling proces

• Setting case reserves and investigating claims

AIC 30 Segment B Topics:

• Documenting claims

• Communicating effectively

• Dealing with fraud

AIC 30 Segment C Topics:

• Negotiating claims

• Litigating claims

• Good faith claim handling

AINS 21 Segment A Topics:

• Understanding insurance

• Insurers and how they are regulated

• Insurer financial performance

AINS 21 Segment B Topics:

• Marketing

• Underwriting and ratemaking

• Claims AINS 21

Segment C Topics:

• Risk management

• Loss exposures

• Insurance policies

AIC 32 Segment A Topics:

• Overview of liability claims

• Legal principles for determining liability

• Determining liability in premises liability claims

AIC 32 Segment B Topics:

• Determining liability in products liability claims

• Investigating liability claims

• Handling coverage disputes

• Evaluating liability claims

AIC 32 Segment C Topics:

• Settling liability claims

• Managing liability claims litigation

AIC 37 Segment A Topics:

• Bodily injury claims management

• Bodily injury investigation process

• Injury and treatment evaluation

• Impairment and disability

AIC 37 Segment B Topics:

• Rehabilitation

• Psychological injuries

• Issues with ongoing bodily injury claims

• Managing bodily injury case studies

AIC 42 Liability Coverage :

• Homeowners liability coverage

• Personal umbrella liability insurance

• Commercial general liability

• Businessowners policies and other specialty coverages

Ethics 311 Segment A Topics:

1. Defining Morals, Laws, and Ethics

2. Describing Professionalism

3. Summarizing Ethical Standards

Ethics 311 Segment B Topics:

• Creating Examples of Ethical Responsibility

• Examining Ethical Dilemmas

• Resolving Ethical Dilemmas

Ethics 311 Segment C Topics:

• Summarizing the Barriers to Ethical Decision Making

• Applying Ethical Guidelines

• Resolving Ethical Dilemmas

Reduce time and costs, improve customer satisfaction and retention, and avoid costly lawsuits with the Associate in Claims program. With this program, you'll improve your technical claim-handling skills, communication and negotiation skills, good-faith claim-handling abilities, and in-depth policy knowledge.

AIC 30 Segment A Topics:

• The claim function and professional ethics

• The claim handling process

• Setting case reserves and investigating claims

AIC 30 Segment B Topics:

• Documenting claims

• Communicating effectively

• Dealing with fraud

AIC 30 Segment C Topics:

• Negotiating claims

• Litigating claims

• Good faith claim handling

AINS 21 Segment A Topics:

• Understanding insurance

• Insurers and how they are regulated

• Insurer financial performance

AINS 21 Segment B Topics:

• Marketing

• Underwriting and ratemaking

• Claims

AINS 21 Segment C Topics:

• Risk management

• Loss exposures

• Insurance policies

AIC 47 Claims Leadership and Organizational Alignment:

• The aligned organization

• Cultivating organizational alignment

• Managing the claim function

• Employee development

• Creating competitive advantage

• Claim decision support

• Managing across organizational boundaries

• Business continuity planning

Ethics 311 Segment A Topics:

1. Defining Morals, Laws, and Ethics

2. Describing Professionalism

3. Summarizing Ethical Standards

Ethics 311 Segment B Topics:

• Creating Examples of Ethical Responsibility

• Examining Ethical Dilemmas

• Resolving Ethical Dilemmas

Ethics 311 Segment C Topics:

• Summarizing the Barriers to Ethical Decision Making

• Applying Ethical Guidelines

• Resolving Ethical Dilemmas

The AAI program assists the professional learner to establishes a clear
professional advantage in the marketplace specially In today's increasingly complex property-casualty insurance marketplace. AAI can turn you to be a producer with in-depth insurance knowledge and a strong focus on customer service have
a competitive edge.

AAI 81 Segment A Topics:

• The insurance business—an overview

• Insurance and the legal system

• Risk management and the producer

• Insurance sales and account development

AAI 81 Segment B Topics:

• Homeowners insurance

• Personal automobile insurance

• Other personal insurance

• Personal financial planning

AAI 81 Segment C Topics:

• Commercial property insurance Part I and Part II

• Business income and extra expense insurance

• Commercial inland and ocean marine insurance

AAI 82 Segment A Topics:

• Commercial general liability insurance Part I and Part II

• Commercial automobile insurance

• Garage and motor carrier insurance

AAI 82 Segment B Topics:

• Commercial crime insurance

• Businessowners insurance

• Other commercial coverages

• Workers compensation and employers liability insurance

AAI 82 Segment C Topics:

• Specialty insurance

• Commercial excess and umbrella liability insurance

• Surety bonds

AAI 83 Segment A Topics:

• Agency formation and environment

• Organizational management

• Agency sales management

• Personal production plans

AAI 83 Segment B Topics:

• Producer-insurer relations

• Public image of the insurance agency

• Agency growth and customer communications

• Market segmentation and target marketing

AAI 83 Segment C Topics:

• Managing agency information technology

• Agency customer service management

• Agency financial management

• The aligned orgnization

• Cultivating organizational alignment

• Employee Development

• Managing across organizational boundaries

• Creating competitive advantage

• Strategic agency management

• Relationship management

• Business continuity planning

The program assists the leaner to explore and investigate the claim
subject from liability Trak perspective. By so doing, this program
complement the other three subjects incorporated in Associate in claim
certification.

AIC 30 Segment A Topics:

• The claim function and professional ethics

• The claim handling process

• Setting case reserves and investigating claims

AIC 30 Segment B Topics:

• Documenting claims

• Communicating effectively

• Dealing with fraud

AIC 30 Segment C Topics:

• Negotiating claims

• Litigating claims

• Good faith claim handling

AINS 21 Segment A Topics:

• Understanding insurance

• Insurers and how they are regulated

• Insurer financial performance

AINS 21 Segment B Topics:

• Marketing

• Underwriting and ratemaking

• Claims

AINS 21 Segment C Topics:

• Risk management

• Loss exposures

• Insurance policies

AIC 31 Segment A Topics:

• Property insurance basics

• Property insurance: valuation, limits, and conditions

• Loss adjustment process

• Loss investigation

AIC 31 Segment B Topics:

• Good-faith investigation and coverage defenses

• Fraud investigations

• Fundamentals of estimating

• Fundamentals of residential construction

AIC 31 Segment C Topics:

• Merchandise losses

• Business income losses

• Specialty losse

AIC 41 Segment A Topics:

• Property loss exposures and homeowners coverage

• Other personal lines property coverage

• Commercial property coverage

AIC 41 Segment B Topics:

• Business income insurance

• Commercial crime and equipment breakdown insurance

• Inland and ocean marine insurance

• Business owners, farm insurance, and other specialty coverages

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